Team Co-Ordinator

The Team Co-ordinator role is a supportive position created to assist with the day-to-day activities and performance of the Chubb Global Markets (CGM) operations team. This role is focused on helping the team stay organised, meeting daily targets, and contributing to a positive and collaborative working environment.

• Ensure high quality and efficient processing of administration requests
• Work Allocation: support the Head of Operations in the effective allocation ensuring resources are optimised to meet organisational objectives.
• Monitoring and Reporting: track and monitor team performance against key metrics, providing regular updates to the Head of Operations and identifying areas for improvement.
• Performance Management: support the management of the day-to-day team performance, ensuring workloads are distributed effectively and service delivery is maintained within agreed Service Level Agreements (SLAs).
• Team Development: support the growth and development of team members by creating opportunities for skill enhancement and knowledge improvement.
• Collaboration and Communication: foster a culture of teamwork and open communication within the team, ensuring alignment with organisational goals and promoting a positive working environment.
• Problem Solving: address operational challenges and escalate issues as necessary, ensuring timely resolution and minimal disruption to service delivery.
• Support a culture of continuous improvement
• Process Improvement: work in conjunction with the team to ensure efficient working practices are in place e.g. identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Head of Operations where vital.
• Process Guides: support with review and writing of process guides to ensure accurate record of process steps

• Proven experience in a team-based role, ideally within operations, customer service, or a similar environment.
• Demonstrated ability to manage workloads effectively and ensure delivery within agreed Service Level Agreements (SLAs).
• Strong communication skills, both written and verbal, with the ability to engage and motivate team members promoting a positive team culture
• Problem-solving experience, with the ability to address operational challenges and escalate issues appropriately.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment.
• Proven experience of building and maintaining good working relationships
• Process and results oriented
• Desire to deliver with high quality and strong attention to detail
• Good knowledge of Microsoft Excel

• Pension and annual bonus scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover
• Employee Share Purchase Plan
• Life Assurance
• Subsidised gym membership
• Comprehensive Learning & development offerings
• Employee Assistance program

Our Culture